Light Reading: Telcos to consumers: Help yourself
Media coverage
Light Reading's feature explores how telcos are helping consumers to help themselves and uses the example of the self help download tool we created for Verizon.
"Verizon is trying to speed up that process by mailing consumers an interactive tool, the iKyp Webkey, which was developed by marketing specialist firm Kyp. Plugged into the USB port of a PC, it automatically launches Verizon's In-Home Agent and allows consumers to complete the setup with one click. The Webkey thus far has a 10 percent customer response rate, which exceeds the success rate of other Verizon direct-mail promotions, the company says."